KOVERED believe anyone, anywhere, should be part of the Kommunity. Our products are therefore easily shipped worldwide, with only limited additional costs on almost all our products.
We use PayPal to safely and securely fulfill transactions. Even if you don’t have a PayPal account you can still use your debit card to pay for items without signing up, please see this guide for step-by-step instructions .
UK
In the UK we are proud supporters of the Royal Mail. All of our items are sent 1st Class with 93% delivered the next day……For FREE! However, please don’t hold us to ransom if your product does not arrive in time, it’s likely to be delayed in the system, so please Kontact us to investigate for you. If you order before 12:00PM then your order will be dispatched the same day* and all orders are sent within 24 hours*
At KOVERED we ensure all orders are packaged using high quality postage materials that protect your item from damage in transit.
If you require a faster postage service please get in touch. We can post any product Special Delivery for an additional fee. If paying with PayPal eCheque, your order will not ship until eCheque clears in PayPal because we’re just trying to protect ourselves as well as you.
Rest of the World
We have a lot of international customers and therefore offer at cost shipping, please see listing for the exact costs.
KOVERED however can not be responsible for any Customs Duties and Taxes levied by the country of destination, in the rare event of a charge.
KOVERED can not be liable for orders returned due to incorrect, missing address information, or any issues related to customs or importing. Shipping fees are non-refundable so we hope you like the images we have taken, which are designed to show every angle of our range. However, don’t be shy if you require an additional image.
In Europe, delivery usually takes approximately 3-6 working days
The Rest of the World usually takes 7-10 working days.
If however your products do not arrive, please email us so that we can chase it up. Please ensure you pay for tracking if you want to have tracking access**
Returns
At KOVERED we know that sometimes things just don’t work out. We therefore offer a returns policy of (21) days. In the UK, refunds are given for the complete cost of the product, minus any shipping charges, as KOVERED offer free standard shipping.
For the rest of the world, simply contact us with the subject line “RETURNS” and state your reason. Once we have acknowledged this for administrative purposes, please return your item to KOVERED Suite 128, The Citadel, Bath Road, Chippenham, Wiltshire, SN15 2AB and ensure you get Proof of Postage.
The Right to Cancellations can be submitted via email where your request will be handled urgently. KOVERED cannot accept returns of products purchased through a reseller or distributor.
We do not charge re-stocking fees for products sent back in the condition that they were sold. The returned merchandise must be sent back in its original packaging and returned in the same condition as when sold to you, including all packaging, accessories, manuals, and documentation. The returned item(s) must be repackaged properly so that it is not damaged during shipping.
Terms and Conditions
By accessing our website, you agree to our Terms of Use policy, which states that text, content, information, and other materials or services on the website require permission of use.
By placing your order with us at Kovered.co.uk you agree to the following:
We at KOVERED can not ship our products where the address registered with Paypal is different to the registered shipping address, after all, it just doesn’t make sense!
We collect, but never pass on your details, and ensure a strict privacy policy. We are not going to spam or send you weekly deals, because we are not fans of this ourselves! We will, however, send out a periodic update of our happenings, which you can of course choose to opt out of at any time.
*Excluding weekends and bank holidays
** Extra postage charges apply, we do not accept responsibility for international orders lost in the post